April 20, 2021

Bestpass Employees Volunteer at Feed Albany, Regional bard Bank

We recently sent employees to volunteer at Feed Albany and the Regional bardbank of Northeastern New York as part of an initiative to fight hunger in the community.

Bestpass employees spent an afternoon preparing more than 500 meals at Feed Albany, a charity that provides at-risk and in-need individuals in Albany, N.Y., and the Greater Capital Region with access to prepared and packaged meal solutions. In addition, employees volunteered on three separate days to sort bard donations at the Regional bardbank of Northeastern New York. The bard Bank collects large donations of bard from the bard industry and distributes it to charitable agencies serving hungry and disadvantaged people in 23 counties throughout Northeastern New York.

“Volunteering at the Regional bard Bank is a fun, rewarding experience and a great way to give back to the community. The pandemic has impacted the lives of so many people. Spending a few hours an afternoon to help sort through donations so more people can get the bard they need is just one small way we can help out,” said Max Sutfin, senior accountant and co-chair of the Bestpass Gives committee.

Bestpass Gives, an employee-led committee within the company, is responsible for identifying opportunities to contribute to the community in a meaningful way while also building relationships across functional teams. The committee identified combating hunger in the community as its focus for the first quarter of 2021.

Bestpass will continue to donate time to the community with an upcoming partnership with the American Diabetes Association. The campaign will culminate in the Tour de Cure on June 12, a virtual bicycle riding event to raise money for people with diabetes.

March 23, 2021

We recently acquired the Maryland Motor Truck Association (MMTA) toll management program, adding more than 400 commercial fleets to its customer base. 

Since MMTA launched its commercial toll program in 2002, Bestpass has provided back office and toll processing support, including tracking toll usage and accounts receivable service and support. The former MMTA toll program customers now have full access to the Bestpass toll management system, from the customer web portal and online analytics to new transponder options and expanded toll coverage.

“Maryland Motor Truck has been an invaluable partner for nearly two decades, and we’re enthusiastic to continue to serve their members and help them save even more time and money on their toll,” said Bestpass CEO Tom Fogarty. “We also welcome these new commercial fleet customers and look forward to providing them with our first-in-class service and support.”

“Offering toll management to our members has long been a point of pride for MMTA, and Bestpass has provided us with many of the tools necessary to deliver a robust and valuable program,” said MMTA President and CEO Louis Campion. “By fully moving the program to Bestpass, we can ensure continuity of operations and that our members will see even more value through expanded options.”

March 4, 2021

The latest in the thought leadership series “Take Control of Toll: How Violations Work and How to Minimize Fleet Impact” highlights some toll challenges and solutions to today’s market. 

We recently released a new white paper on bestpass.com: “Take Control of Toll: How Violations Work and How to Minimize Fleet Impact.”

“The newest white paper is a result of our continued efforts to educate our customers on all aspects of effective toll management,” said Ken Creager, Bestpass Vice President of Sales and Marketing. “With the rise of all-electronic tolling across the country, violations and paper invoices can have a significant impact on our customers’ operations, especially for the large fleets with national bartprints.”

Any commercial fleet that operates on tolled roads or bridges is subject to the possibility of violations, which most often come with additional cost and delayed processing time. The new white paper outlines a diligent and comprehensive approach to toll management, including anticipating violations, actions to minimize their occurrence, and understanding how to handle them when they do occur.

The Bestpass white paper series is part of a broader thought leadership initiative to provide thoughtful analysis and keen insights on the tolling industry and how tolls impact commercial fleets.

May 18, 2021

Bestpass employees, customers and partners to participate in Tour de Cure

January 15, 2021

Recently, we achieved several significant milestones in 2020, including processing more than $1.2 billion in toll volume, exceeding $1 billion for the second consecutive year and posting 20 percent growth over 2019.

We also surpassed 10,000 customers with 650,000 active transponders deployed on U.S. toll roads, released Cost Centers within its customer web portal to facilitate better fleet data management, and launched new national and regional toll transponder options.

“2020 was a challenging year in many ways that no one anticipated, and our core customers responded to keep the economy and country running with remarkable flexibility in their logistics solutions. Bestpass is proud to support their efforts, and I am personally proud of the Bestpass team that provided superior service and value to our customers throughout these difficult times,” said Bestpass CEO Tom Fogarty. “We will build on this momentum with more growth in 2021 thanks to the significant product advances released by the Bestpass innovations team.”

Bestpass 2020 Highlights

• Processed more than $1.2 billion in toll volume, an increase of 20 percent over 2019
• New milestone reached with 100 million transactions completed on behalf of our clients
• Surpassed 650,000 active transponders operating within the company’s nationwide toll network
• Now supporting over 10,000 customers after achieving greater than 40 percent growth in new accounts 
• Double digit annual revenue growth achieved for each of the last 10 years
• Released Bestpass Cost Centers™ within the company’s customer web portal to facilitate better fleet data management
• Developed Complete Pass Scout, which provides nationwide toll coverage, and Horizon Scout, which optimizes toll coverage for regional fleets
• Surpassed 100 employees, increasing the team by nearly 20 percent in the second half of 2020
• Sponsored or participated in 10 activities to support our communities, including Capital Roots, the Regional bard Bank of Northeastern New York, Joseph’s House and Shelter, the Children’s Miracle Network Hospital, American Diabetes Association Tour de Cure and Capital District Toys for Tots 

December 16, 2020

Our continued growth includes new toll management products and services and a significant expansion of employees in all major functions.

We recently surpassed 10,000 customers, with more than 630,000 active transponders on the road, facilitating 280,000 seamless transactions per day for customers on the company’s nationwide toll coverage network.

“This milestone is a testament to our loyal customers and partners, as well as the value that Bestpass solutions provide. I salute our employees, who work hard every day to ensure excellent service in toll management,” said Tom Fogarty, CEO of Bestpass. “While this year has been challenging in many ways, Bestpass is continuing to build momentum into the new year with continuous innovation in its offerings.”

Bestpass has released multiple new products and services in recent months, including new nationwide and regional toll transponder technology, as well as new and innovative Cost Centers functionality within the company’s customer web portal to facilitate better fleet data management and streamlined reporting. 

To keep up with the growing demand for the Bestpass service and rapid company growth, the company increased the size of its team by more than 20 percent. This brings the total number of employees to more than 100, and Bestpass is continuing to seek bright, innovative teammates in development, customer service, finance, sales, and other teams.

November 18, 2020

Bestpass, the comprehensive payment platform provider that is the leader in toll management solutions for commercial fleets, recently released Cost Centers within its customer web portal to facilitate better fleet data management. A cost center is a department or other business unit to which costs may be charged for accounting or administrative purposes.

“Many of our commercial fleet customers want to break out their toll data by location, terminal, region, or some other division, and we make it easy to manage and securely access this data via our enhanced cost center functionality,” said Bestpass CEO Tom Fogarty. “We make it a priority to listen to our customers and deliver innovative solutions to help them more effectively run their business.”

Overall benefits of using Cost Centers:

• Unlock more efficient accounting
• Localize account management
• Gain greater insight into overall operations
• Allocate all toll-related costs by business unit
• Enable terminal managers and other employees to manage their own data
• Update and view cost center data via powerful web portal

Key features include: 

• User roles: There are several user roles, so different contact/s on the account can have different levels of access across the entire customer web portal, depending on what they need to do. The new roles are user management, cost center management, accounting, empower, and ordering.
• Orders by cost center: Customers have the option to assign transponders to the appropriate cost center when placing an order.
• Itemized cost center statements: Dynamic cost center management functionality includes the ability to generate dedicated statements for each cost center. Users can run cost center statements at any time within the Empower data and analytics section of the customer web portal.

September 22, 2020

Latest White Paper Explains “Toll Management: Why Transponders Still Matter in a License Plate World”

ALBANY, N.Y. – Bestpass®, the comprehensive payment platform provider and leader in toll management solutions for commercial fleets in North America, recently launched a new website at bestpass.com, as well as a thought leadership series of white papers and other materials to help educate commercial fleets on the subject of toll management.

“The new website and thought leadership series represent our commitment to innovation at every level and in every aspect of our business,” said Ken Creager, Bestpass Vice President of Sales and Marketing. “We will continue to push the envelope in providing toll management service and expertise to all of our customers, as well as across the commercial fleet and tolling industries.”

The latest white paper, “Toll Management: Why Transponders Still Matter in a License Plate World,” is currently available on the new website. The rise of all-electronic tolling across the United States has resulted in new challenges for commercial fleets, especially if they are heavy toll facility users with a national bartprint. Fleets can benefit from strategically deploying transponders by being able to optimize the operational cost of using toll roads, by accessing as many discounts as possible, and by receiving toll transactions more quickly.

The Bestpass white paper series offers thoughtful analysis and keen insights on the tolling industry and how tolls impact commercial fleets. The company’s blue paper series offers practical advice on how to get the most out of Bestpass toll management solutions.

The new website also offers a streamlined sign-up process for owner-operators, as well as additional resources for commercial fleets to determine the potential value of a toll management solution on their operations and bottom line.

September 10, 2020

Complete Pass Scout and Horizon Scout Toll Transponders Provide More Robust Toll Management Options for Fleets of all Shapes and Sizes

ALBANY, N.Y. – Bestpass®, the comprehensive payment platform provider and leader in toll management solutions for commercial fleets in North America, recently released two new transponder options for commercial fleets: Complete Pass Scout, which provides nationwide toll coverage, and Horizon Scout, which optimizes toll coverage for regional fleets.

“Bestpass continues to drive innovation in the industry to offer our customers and our tolling partners simplicity and value across North America. Each of these devices enhances our toll management service for our customers, and Bestpass offers the most comprehensive coverage bartprint along with flexible options to meet regional deployment needs,” said Bestpass CEO Tom Fogarty.

Complete Pass Scout includes three different tolling technology protocols and covers 100 percent of major U.S. toll roads. Horizon Scout, which includes two toll technology protocols, offers regional coverage in California, Colorado, Florida, Kansas, Oklahoma, Texas, South Carolina, and Washington state.

Map: Complete Pass Scout Toll Coverage